Returns and Refunds
Return of goods manufactured or sold by thecompositestore.com will be accepted if returned within 7 days of original invoice date provided they are in unopened, clean and undamaged packaging accompanied with the original invoice. Damaged packaging will incur a restocking fee of 15%.
Goods returned after 7 days will incur a 15% restocking fee.
No goods manufactured or sold by thecompositestore.com will be accepted for a credit if returned in opened packaging.
No goods manufactured or sold by thecompositestore.com will be accepted for a credit if returned after one (1) calendar month of original invoice date.
Where goods have been incorrectly supplied or have been damaged in transit, the Customer undertakes to notify thecompositestore.com within seven (7) days of original invoice date.
Refunds will only be issued upon receipt and inspection of goods at our warehouse.
Customers are responsible for all related freight charges for returns except when goods are found to be defective, in which case a full refund including all related shipping costs will be issued.
Discounted stock will not be applicable for return
IMPORTANT: Sales of Prepreg and Glue Film materials cannot be cancelled, returned or exchanged once ordered. We take great care to make sure all these materials are shipped in perfect condition, however, if you believe your order is defective, please contact us to arrange testing of the material. If material is found to be defective we will refund your order and any additional shipping costs.
Processing of Returns
Please complete the Returns form found under Returns under the heading Customer Service on our website. Or you may also contact us by email: sales@thecompositestore.com or by phone: +34 971 621 721 with the reason for the change, indicating your invoice number and the item/s to be returned. The Composite Store will issue a refund within 15 calendar days from the date of receipt of the goods returned, provided the product is in perfect condition and unopened as specified above. Shipping costs will not be refunded. The money will be refunded by the same payment method with which the purchase was made.
Defective Products
If a product is found to be defective, the product must be returned to thecompositestore.com with the original invoice. On receipt of the goods thecompositestore.com will inspect and run a set of standard tests for that product. If the product is found to be defective the customer can choose a full refund, including all related shipping costs, or for the product to be replaced.
Warranty: The warranty on manufacturing defects involves only the replacement of products recognized as defective.
Cancellation Policy
YOUR RIGHTS TO CANCEL "COOLING OFF"
If You are contracting as a consumer, you may cancel the contract at any time within
1 month, as long as you bear the shipping fees for the
return. In this case, you shall receive a full refund of the price paid for the products in
accordance with our Returns Policy (see above).
Your right to cancel the Contract only applies to products that are returned in the same
condition as you received them. You should also include all of the products instructions,
documents and packaging. You should therefore take reasonable care of the product(s)
while they are in your possession. No refunds will be made on products that have been
opened.
You will not have any right to cancel the contract in the following cases:
• if the return period has passed;
• where the products have been destroyed or damaged due to a cause
attributable to the consumer; provided, however, that damage to packaging by
the consumer arising from an effort to confirm the contents of the products is
not a cause attributable to the consumer;
• where the value of the products has significantly decreased as to make it
difficult to resell due to the lapse of time;
IMPORTANT: Sales of Prepreg and Glue Film materials cannot be cancelled, returned or exchanged once ordered, due to the fact that material has to be defrosted in order to ship. We take great care to make sure all these materials are shipped in perfect condition, however, if you believe your order is defective, please contact us to arrange testing of the material. If material is found to be defective we will refund your order and any additional shipping costs.
