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Delivery Policy



All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock before Shipment Confirmation, we reserve the right to give information about substitute products of an equal or higher quality and value which you can order. If You do not wish to order such substitute products, we will refund any monies that you might have paid. 

Subject to the provisions of Product Availability above, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Shipment Confirmation by the delivery date set out in the Shipment Confirmation or, if no estimated delivery date is specified, within 15 days of the date of the Shipment Confirmation.

Reasons for delay could include:

• Customization of products;

• Specialized manufacturing of items;

• Unforeseen circumstances; 

• Delivery to an island or mountainous area.

If for some reason we are unable to deliver on this date we will inform you of this situation at our earliest moment and give you the option to continue with the purchase with a new delivery date or alternatively cancelling the order and reimbursing you with the full amount paid. Please remember that we do not deliver on Saturdays or Sundays.

For the purposes of these Terms, the "delivery" shall be deemed to have taken place or that the order has been delivered at the time that receipt of the order is signed for at the agreed delivery address.


If we are unable to deliver the goods after the first attempt, we will contact you by phone to rearrange delivery, and if we cannot contact you we will return the goods, refunding the purchase price but not the shipping costs.  If you are not going to be at the delivery location at the time agreed, please contact us to rearrange delivery for another mutually convenient day.


The products will be at your risk from the time of handing over the product. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, if it is to be borne by you, or upon delivery, should this be later. 

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